Q1: what is the price of your machine?
Answer: our machines are customized for your requirements. If you want to get the appropriate price, please provide us the following information.
* The product you want to produce
* The maximum and minimum volume of the product
* The layers of machine you want
* It would be better if you can provide us the detailed product drawings so our engineer can come out with the suitable technical proposal and price for you.
Q2: what is the warranty period of your machine?
Answer: The free charge guarantee term is 12 months after the installation and adjustment in your factory.
Q3: what if my machine damaged doing the warranty period?
Answer: firstly, our engineer will help you to diagnose the problem via online guidance. if any parts damaged during the warranty period, we will send the parts to you for replacement free of charge. If you can not fix he problem by replacement of the new parts, we will send engineer to your factory to help fixing the machine.
Q4: what is the delivery time of your machine?
Answer: Normally it would take about 90-120 days to complete the machine.The specific time needs to be based on your machine.
Q5: can you provide us the machine drawings and technical proposal?
Answer: yes. After receiving your detailed requirement and product drawings, our engineer will come out with the suitable technical proposal with the basic machine concept drawings to you. Be size after you placing the order we will send you the more detailed technical configuration of the machine to you for confirmation. Only after you confirming the technical configuration then we will start the manufacturing process.
Q6: what's your payment terms?
Answer: we can accept the following payment terms: T/T, L/C,
Q7: how can we install the machine?
Answer: you provides the invitation letter for visa applying once the machine to be shipment. We'll dispatches one engineer and one English interpreter to your factory once the machine arrive your factory or as the your request.
Installation is free for 15 days. If you need more time, the service will be charged. Besides, you should provide the round tickets, room and board etc.
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